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Compliant Digital Sales Journey

Digitize and Streamline your Telesales Journey

Lightico compliant sales journey solution digitally transforms the connections Telcos and their customers. With Lightico, sales and service agents can instantly collect customer documents, eSignatures, payments, and verify ID in real-time — straight from customers' cell phones. This digital and compliant service allows agents to visually and collaboratively interact while on a sales call to improve take rates, reduce handle time, ensure 100% compliance and improve customer satisfaction (NPS). Hundreds of enterprises and Telcos rely on Lightico to accelerate sales cycles and service their customers effortlessly, earning the consumer trust and loyalty that translates to higher profits.

Lightico is integrated within Amdocs and other leading CRM vendors to reduce implementation time and increase channel efficiency.

References
KPIs
  • Boost revenue per call by 10%
  • Improve NPS by 15%
  • Made sales journeys fully compliant
  • Improved sales advisor efficiency by 20%
  • Reduce call handle time by 10% (AHT)
Use cases
  • Dynamically create and show orders to customers while speak on the phone
  • Replace tedious script reading with dynamic digital T&C acceptance
  • Streamlined and secure end-to-end contract management & signatures
  • Instant document & ID collection
  • Simplified completion of e-Forms
  • PCI compliant secured payment collection even for WFH environment
  • Ensure full compliance, eliminating risk and customer disputes
https://www.lightico.com/
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