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Digital mobile collaboration

Win Your Last Mile CX

Lightico Last Mile Customer Experience (CX) Technology enables Telcos to accelerate sales and service requests to address business-critical CX gaps. While on a call, customers digitally sign documents, complete forms, share documents/ID, see images and videos and process payments securely. Automated self-service workflows on the website and IVR can also be enabled to do all of the above. Lightico’s solution streamlines company processes and improves customer experience in the critical Last Mile of customer journeys.

Lightico is integrated within Amdocs and other leading CRM vendors to reduce implementation time and increase channel efficiency.

References
KPIs
  • Significantly reduce agent handle time
  • Boost sales close rates
  • Increase first contact resolution (FCR) rates
  • Improve customer satisfaction (NPS)
  • Improve agent motivation & satisfaction
Use cases
  • Simple and secure end-to-end contract management & signatures
  • Real-time approval & T&C acceptance
  • Instant document & ID collection
  • Sharing of images and videos for marketing and support
  • Simplified completion of e-Forms
  • PCI compliant secured payment collection
  • Reduce cost of compliance, preventing fraud and customer disputes
https://www.lightico.com/