Mobile device lifecycle management
mce provides Omni-channel device lifecycle products, solutions and services to mobile network operators, retailers, OEMs, supply chain and logistic centers.
mce’s Omni-channel solutions cover all customer touch points including retail, on-device app, web / kiosks, call centers and logistics centers. mce solutions are customizable and integrate to existing ecosystems and business flows.
mce helps transform services from a cost to revenue generation engine.
- Customers Digital Adoption
- NFF and Customer service cost
- Customer Churn
- Trade-In volumes, optimize device value
- Employee performance, knowledge and motivation
- Staff training
- Operational costs
- Omni-Channel device lifecycle: Retail, on-device app, web, call-center solutions including:
– Mobile care – device Diagnostics, issue resolution and repair avoidance tools
– Content transfer
- Digital and IT: Design and build device aware omni-channel digital flows. Enhance customer flows (such as upgrade, trade-in) with connectivity and automation.
- Logistic centers: Line automation for volume processing of mobile devices and management tools