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Mobile device lifecycle management

mce provides Omni-channel device lifecycle products, solutions and services to mobile network operators, retailers, OEMs, supply chain and logistic centers.

mce’s Omni-channel solutions cover all customer touch points including retail, on-device app, web / kiosks, call centers and logistics centers. mce solutions are customizable and integrate to existing ecosystems and business flows.

mce helps transform services from a cost to revenue generation engine.

References
KPIs
  • NPS
  • Customers Digital Adoption
  • NFF and Customer service cost
  • Customer Churn
  • Trade-In volumes, optimize device value
  • Employee performance, knowledge and motivation
  • Staff training
  • Operational costs
Use cases
  • Omni-Channel device lifecycle: Retail, on-device app, web, call-center solutions including:
    – Mobile care – device Diagnostics, issue resolution and repair avoidance tools
    – Content transfer
    – Trade-In
    – Warranty
    – Upgrade
  • Digital and IT: Design and build device aware omni-channel digital flows. Enhance customer flows (such as upgrade, trade-in) with connectivity and automation.
  • Logistic centers: Line automation for volume processing of mobile devices and management tools
https://www.mce.systems/