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Automated network service assurance

Harnessing big data analytics to provide unique Assurance and Analytics metrics for network and devices solutions.

TEOCO’s Helix Service Assurance delivers CSPs an automated, analytical, proactive and unified approach to service and customer network experience, performance and fault management. The solution measures, models and analyzes network and non-network related data from various perspectives to quickly identify and resolve service and network problems and significantly improve service quality and availability, while reducing operating expenses. With advanced automation and analytical components TEOCO’s prediction and forecasting capabilities enable proactive approach to face problems through fully automated yet controllable closed-loop repair process. TEOCO’s mature Service Assurance solution supports wide spectrum of fixed and mobile technologies as well as evolving NFV & SDN-driven networks.

  • Lower Mean Time To Repair (MTTR)
  • Improve Operational Efficiency
  • Lower TCO while meeting SLA
Use cases
  • HELIX PERFORMANCE MANAGEMENT is an end-to-end network performance management tool designed to help the operators getting most out of their multi-vendor, multi-technology, fixed, mobile, virtual and converging networks.
  • HELIX FAULT MANAGEMENT Solution delivers real-time, centralized monitoring of complex networks and empowers CSP NOCs and SOCs to detect, investigate and solve service and network problems swiftly and efficiently, often before customers are affected. The product line couples scalability with a flexible architecture and can deliver robust event management to support environments of any size. With its automated correlation alarms capabilities, and advanced analytics, Helix Fault Management enables efficient network and service monitoring and MTTR reduction.