Help Customers Make Confident Choices when Making Purchases, Online, In-Store or Over the Phone

15gifts is a decision engine platform which leverages human psychology and machine learning intelligence to help customers quickly find their ideal product. By learning from the buying decisions of like-minded shoppers, the 15gifts decision engine engages customers at the optimum point, via any touchpoint, in their buying cycle – guiding them to their ideal product and generating increased conversion rates and invaluable customer insights.

References

KPIs

• Incremental sales driven through the engine
• Increase users’ engagement and satisfaction
• Uncover and sell wider set of products

Use cases

• Conversational journeys helping customers find the perfect product for them
• Recommendations based on customer behavior
• Tailored product description – personalized to each customer – showing the selling propositions that are most likely to resonate
• Analytics and insight – gain behavioral insights, identify trends, dropouts and more