Social Media & Messaging Customer Service

Brand Embassy is an omnichannel cloud-based customer service platform providing widest scope integrated social media, messaging, live chat and AI-powered chatbot service. It offers a scalable and modular solution that’s easily integrated into existing infrastructure, improves agent productivity and deliver better customer experience across all major social media and messaging platforms.

References

KPIs

• 3x more cases resolved
• 2x faster response time
• Increase digital channels adoption
• Improve agent productivity
• Enhance customer experience and satisfaction

Use cases

• Connect All Channels – Deliver a simple, personalized experience in real-time with social customer service across all digital channels in one seamless workflow.
• Build Relationships – Engage with customers on their preferred channel to increase first contact resolution and create human connections at scale.
• Automated Routing and Tagging – Analyze each interaction to automatically categorize and direct to the right agent