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Social Media & Messaging Customer Service

Brand Embassy is an omnichannel cloud-based customer service platform providing widest scope integrated social media, messaging, live chat and AI-powered chatbot service. It offers a scalable and modular solution that’s easily integrated into existing infrastructure, improves agent productivity and deliver better customer experience across all major social media and messaging platforms.

References
KPIs
  • 3x more cases resolved
  • 2x faster response time
  • Increase digital channels adoption
  • Improve agent productivity
  • Enhance customer experience and satisfaction
Use cases
  • Connect All Channels – Deliver a simple, personalized experience in real-time with social customer service across all digital channels in one seamless workflow.
  • Build Relationships – Engage with customers on their preferred channel to increase first contact resolution and create human connections at scale.
  • Automated Routing and Tagging – Analyze each interaction to automatically categorize and direct to the right agent
https://www.niceincontact.com/