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Mobile Digital Engagement

CallVU offers an innovative Mobile Digital Engagement Platform enriching the voice channel with rich digital and interactive media. CallVU addresses the business need of diverting customers to digital self-service – reducing call volumes, ensuring a higher percentage of customers benefit from their digital content investment and enhancing the customer experience. By creating a new customer service channel for smartphone users, CallVU is able to deliver digital customer experiences that are more engaging and collaborative.

References
KPIs
  • Migrate callers to digital self-service
  • Call volume
  • First call resolution
  • Digital engagement
  • Brand’s digital perception & loyalty
Use cases
  • Provides an intuitive self-service experience during the IVR phase (visual IVR) and live calls with agents
  • Ensure fast and efficient resolution via collaborative calls with live agent
  • Capture post-call customer sentiment and feedback
https://callvu.com/