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Automated Service Point

Cellomat is a completely automated, end-to-end service for smartphone repair, drop-off with on-the-spot replacement, online purchase pick up, upgrade, and recycling. The Cellomat ecosystem is comprised of a self-service app, self-service station, and value-added services.

Cellomat can be set up anywhere the footprint allows, whether in retails stores, mass transit stations, and anywhere else. It is available 24/7, enabling consumer engagement anywhere, anytime.

References
KPIs
  • Customer service costs
  • Cost & time required to repair mobile device
  • Customer satisfaction and NPS
  • Decrease churn through game-changing service
  • Upsell/cross-sell
  • Brand engagement & Customer experience
Use cases
  • Expand the SPs service portfolio with game-changing mobile device repair, upgrade, recycle services
  • Have a presence where previously not possible
  • Drive new revenue generation through additional volume of repair
  • Deliver personalized customer engagement through automated self-service station
https://www.cellomat.com/