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Total care

CommuniTake Total Care provides multiple tool-sets to solve device diagnostic and repair issues. The essence of the approach is to shift as many queries to self-service channels as possible. If needed, support agents can enjoy efficient tools, helping them resolve device-related problems.

References
KPIs
  • First call resolution
  • SW related tickets
  • Repeat calls
  • APN errors solved by the users
  • Recommend the app to friends & family
Use cases
  • On-device application for self-diagnosis and repair
  • Complete remote mobile takeover by support agents
  • Self-care between community members leveraging remote takeover
  • Remote activation of resolution links embedded in a self-service portal
https://www.communitake.com/