Automates the conversations between service providers and their customers
ContactEngine is a Customer Communications Management platform, delivered as Software as a Service (SaaS). Its primary functions are to hold automated conversations at every point in a customer’s journey on behalf of clients, and to provide those clients with a “Command and Control” system for their call-centres to follow-up on actions related to those conversations.
- Reduce operational costs
- Reduce number of issues’ escalation
- Increase customer satisfaction
- Increase employee satisfaction
- Appointment verification and control
- Verify customer satisfaction as part of the flow