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Automates the conversations between service providers and their customers

ContactEngine is a Customer Communications Management platform, delivered as Software as a Service (SaaS). Its primary functions are to hold automated conversations at every point in a customer’s journey on behalf of clients, and to provide those clients with a “Command and Control” system for their call-centres to follow-up on actions related to those conversations.

References
KPIs
  • Reduce operational costs
  • Reduce number of issues’ escalation
  • Increase customer satisfaction
  • Increase employee satisfaction
Use cases
  • Appointment verification and control
  • Verify customer satisfaction as part of the flow
https://www.contactengine.com/