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Digital Behavioral Analytics

Glassbox has a Record-Replay technology that enables you to understand how exactly your customers interact with your website and mobile apps. Glassbox captures all your customers’ activities on your digital channels: from mouse movements and mobile swipes or drags, to typed-in info and clicks, Glassbox shed light on those dark areas and can reconstruct the exact sessions your customers experienced while browsing your website or mobile app. Glassbox automatically indexes everything, including data, business and technical attributes of every customer activity and the content they see or interact with. It’s like peering over your custoemr shoulder and being able to optimise her digital journey.

KPIs
  • Call Time
  • Number of calls transferred to a 2nd line
  • Campaigns success rate
  • Online sales
  • Non-reproducible errors
Use cases
  • Digital Behavioral Analytics with ad hoc reporting
  • Digital Customer Support Optimization – Co-browsing with your clients
  • Digital Risk Management & Compliance – all interactions are recorded
https://glassboxdigital.com/