Channel-less communication at its best
Glassix offers a comprehensive Channel-less platform to enable your customers to reach your contact-center from their favorite communication channel including visual multimedia-based assistance, digital conferences, documents signature and more.
- Shortening average handle time
- Reduction in on-site visits
- Fast implementation and training within few days
- Multiple bi-directional communication channels including web-site chat widget, WhatsApp, email, SMS, Facebook, Instagram and more allowing in and out-bound digital communication, channel agnostic conferences, digital signature and more
- Online visual support via images and video – allowing you to easily identify problems on-site and instructing your customers visually
- Broad API to connect existing AI, NLP & other engagement platforms