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Digital customer self-service

Jacada’s Visual IVR provides inbound callers with a personalized and digital engagement platform, improving self-service and lowering call times. Jacada can also be used for outbound interactions to drive sales and other relevant use cases, such as: contextual guidance during a call which ensuring the agent always knows the next best action.

Jacada can leverage existing IVR projects and in no time provide a visual view of the IVR menus, operating with or without a native mobile app and allowing all callers to benefit from the rich digital medium.

References
KPIs
  • First contact resolution
  • Opt-in rate
  • Average handle time
  • Call volume
  • Agent training
  • Sales conversion
  • Customer loyalty and reduced effort
Use cases
  • Engage Service Customers Across Channels – Reduce effort and delight customers with a digital first engagement
  • Proactive Engagement – Increase conversions and reduce abandonment by proactively engaging site visitors
  • Visual IVR – Improve the IVR experience by digitally and visually enabling your voice IVR
https://www.jacada.com/