Digital customer self-service
Jacada’s Visual IVR provides inbound callers with a personalized and digital engagement platform, improving self-service and lowering call times. Jacada can also be used for outbound interactions to drive sales and other relevant use cases, such as: contextual guidance during a call which ensuring the agent always knows the next best action.
Jacada can leverage existing IVR projects and in no time provide a visual view of the IVR menus, operating with or without a native mobile app and allowing all callers to benefit from the rich digital medium.
- First contact resolution
- Opt-in rate
- Average handle time
- Call volume
- Agent training
- Sales conversion
- Customer loyalty and reduced effort
- Engage Service Customers Across Channels – Reduce effort and delight customers with a digital first engagement
- Proactive Engagement – Increase conversions and reduce abandonment by proactively engaging site visitors
- Visual IVR – Improve the IVR experience by digitally and visually enabling your voice IVR