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Immediate Access to Knowledge

Lighthouse is an omni-channel platform helping organizations transform customer experience.

Messy, unstructured content is converted into actionable structured knowledge with out-of-the-box comparisons, instant answers and more meaning information is easily found, consumed and shared.
Using an intuitive semantic interface, the users – agents or customers directly – can interact with the system in natural language and receive the most relevant information quickly and easily with consistent accurate information across the organization.

References
KPIs
  • Customer satisfaction
  • Handling time
  • Improve first call resolution
  • Escalations
  • Employees satisfaction
  • Quickly train expert agents
  • Operational efficiency
Use cases
  • Desktop – Knowledge solution design for contact centers, head offices and branches
  • Mobile – A mobile application enabling a distributed workforce to quickly and easily access knowledge in the field and in stores
  • Insight – Analytics module providing business insights from service and sales activities based on real-time data
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