Immediate Access to Knowledge
Lighthouse is an omni-channel platform helping organizations transform customer experience.
Messy, unstructured content is converted into actionable structured knowledge with out-of-the-box comparisons, instant answers and more meaning information is easily found, consumed and shared.
Using an intuitive semantic interface, the users – agents or customers directly – can interact with the system in natural language and receive the most relevant information quickly and easily with consistent accurate information across the organization.
- Customer satisfaction
- Handling time
- Improve first call resolution
- Employees satisfaction
- Quickly train expert agents
- Operational efficiency
- Desktop – Knowledge solution design for contact centers, head offices and branches
- Mobile – A mobile application enabling a distributed workforce to quickly and easily access knowledge in the field and in stores
- Insight – Analytics module providing business insights from service and sales activities based on real-time data