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Mobix makes every employee a mobile care expert

Mobix is a fast, reliable and intuitive software tool that enables store staff to confidently provide cross platform mobile content transfer, device data wipe and mobile device diagnostics.

The product offering has been designed specifically around the idea of simplicity. Simple to acquire and even easier to use.

Mobix is a division of mce systems, a leader in Mobile Care Experience whose solutions are used by tier-1 operators, call centers and logistics facilities worldwide.

KPIs
  • Increase NPS and CSAT
  • Decrease handling time
  • Decrease customer churn
  • Generate new revenue streams
  • Empowering non-technical staff
  • Boost trade-in / trade-up volumes
  • Reduce the number of unneeded (NTF) repairs
Use cases
  • Transfer – Migrate a user’s content to a new device, loaner device or backup and later restore once device is returned from repair
  • Wipe – Remove a user’s confidential data when accepting a device for Repair, Trade or Return
  • Diagnostics – Grade a device, identify SW and HW faults and resolve on the spot, in the store to avoid costly NFF rates
https://www.mobix.group/