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Emotion detection technologies

Nemesysco uses its “Genuine voice analysis” technology to detect emotions, such as anger, stress, concentration, confusion and other relevant emotions that may arise in a call center conversation, to react in real time and to monitor agent performance to assure quality.

  • Handling time
  • Call escalation
  • Complaints
  • Supervisors efficiency
Use cases
  • Provide managerial “snapshots” for daily KPI
  • Real time monitoring and immediate warning
  • Call archiving and reaction based data mining