Emotion detection technologies
Nemesysco uses its “Genuine voice analysis” technology to detect emotions, such as anger, stress, concentration, confusion and other relevant emotions that may arise in a call center conversation, to react in real time and to monitor agent performance to assure quality.
- Handling time
- Call escalation
- Supervisors efficiency
- Provide managerial “snapshots” for daily KPI
- Real time monitoring and immediate warning
- Call archiving and reaction based data mining