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Customer Journey and Customer Experience Optimization

Q-nomy provides software solutions that help businesses optimize their physical store customer experiences, and seamlessly integrate those into the omnichannel customer journey.

Q-nomy’s Online Appointment Scheduling software lets businesses manage appointments and required resources in their contact centers and stores. It allows customers to schedule appointments online, via Web, mobile or kiosk applications, or by contacting agents through the call center, chat, and any other contact channel. Q-nomy’s customer-centric BPM manages the entire customer journey, including store visits and in-store customer flow, digital interactions, and more. Q-nomy’s customer engagement provides various means of communication, collecting data from customers, and sending customers updates and personalized information, before, during, and following their service interactions and store visits.

References
KPIs
  • Customer satisfaction
  • Handling time
  • Waiting time
  • Sales
  • Optimize workforce utilization
Use cases
  • Store appointment scheduling: providing digital self-service and agent-assisted channels for store appointments
  • Omni-channel commerce: BOPIS (Buy Online Pickup In Store) and converting digital leads into store visits and sales
  • Store visit management: Handling in-store customer flow, including check-in, skill-based routing, and queuing
  • Call Center scheduling: enabling customers to schedule calls to a time that is convenient to them
https://www.qnomy.com/