Picture based self-service support
Qelp is the global leader in online self-service software for smartphones.
QelpCare is an interactive image-based tutorial which integrates seamlessly and provides consistent self-service experience throughout all touch points of the customer’s journey. The clear step-by-step instructions are accessible on any device, so your customer can fix their issues on the go, while converting traffic from search engines and social networks.
References
KPIs
- Average handling time in call center
- First contact resolution
- No fault found returns
- Repeat support calls
- Customer satisfaction (NPS)
Use cases
- Helping customers outsmart technology
- Call center software to split conversations in half
- Your gut feeling is great, analytics is better!