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Picture based self-service support

Qelp is the global leader in online self-service software for smartphones.

QelpCare is an interactive image-based tutorial which integrates seamlessly and provides consistent self-service experience throughout all touch points of the customer’s journey. The clear step-by-step instructions are accessible on any device, so your customer can fix their issues on the go, while converting traffic from search engines and social networks.

  • Average handling time in call center
  • First contact resolution
  • No fault found returns
  • Repeat support calls
  • Customer satisfaction (NPS)
Use cases
  • Helping customers outsmart technology
  • Call center software to split conversations in half
  • Your gut feeling is great, analytics is better!