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Transforming customer-facing teams into customer retention rockstars in realtime

Reps AI is the leading solution for transforming live service agents to retention rockstars and deliver better and faster service. Reps AI transforms each support agent to be more productive and optimize the overall contact center performance. Reps AI solution is SaaS-based and seamlessly integrates into the CRM environment, providing:

  • Realtime NLP labeling and triaging
  • Automating emails, messaging and livechat to resolve many of the customer needs programmatically (including invoices, status requests and more)
  • Equip agents with smart realtime reaction, allowing better customer experience and improved performance
References
KPIs
  • First Call Resolution
  • Average Handling Time
  • Reduce Operational Expenses
  • CSAT or NPS Boost
Use cases
  • Automation of billing and status queries:
    Reps AI can automatically pick up on chats and messaging requests for billing changes or documentations from customers, activate RPAs or relevant APIs and reply to customers with no humans in the loop
  • Better service from live agents:
    Reps AI optimizes live agents work by contextually, in-conversation suggest CRM actions, phrases and relevant self-service links.
  • Managing the contact center with AI:
    Reps AI allows brands to on-the-go tag and label conversations on all channels. Reps AI technology can close irrelevant conversations, route to the best agent as track the workforce activity