AI driven customer journey platform – Achieve your business objectives by steering your customers to the right destinations
Roojoom’s AI based journey management platform reinvents how brands engage with each individual customer for optimal impact on business KPIs. Deployed by early adapters as AT&T and Comcast, Roojoom’s platform outperforms the standard playbook for customer engagement and replaces linear, segmented communications with personal journey management over time, highlighting relevant and most impactful journey objectives (calls to action, options, messages, information), thus making the most of your customers’ attention.
Marketeers are able to gain control over personal journeys by focusing on WHAT they want achieved – the business goals and journey objectives, while having out-of-the-box AI algorithms do the HOW – auto-drive personal journeys. Personal Journey AI engines invoked per customer, engage customers over time also by creating a unique personal website for every customer based on their data (non PII) and where they are in their journey.
Achieve your business objectives by steering your customers to the right destinations, with Roojoom.
- Reduce churn
- Increase customer value (ARPU)
- Customer satisfaction
- Digital adoption
- Call volume reduction
- Service change
- Address change
- Care/support journey
- Service utilization
- Ups/cross sell
- New services education