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Secure call center voice transactions and authentication

Semafone has a secure solution that captures and removes all sensitive personal data from your contact center, including card and bank account payments taken by agents in the Contact Center.

KPIs
  • Handling time
  • Transfer rate
  • Agent & customer experience
Use cases
  • Avoid fraud from the agents’ side
  • Reduce transaction costs
  • Callers’ authentication
https://semafone.com/gb/