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Integrated Video Assistance

SightCall is a global live video assistance platform. Our solution helps service providers to be present for their customers at the right moment, when they need it the most. By providing agent the ability to see and guide remotely, SightCall converts contact centers from “complaints department” into “solutions department”.

References
KPIs
  • Consumers cooperating with this new service
  • Consumers “Like” this service experience
  • First call resolution
  • First time fix rate
  • Fast ROI
Use cases
  • Empowering customer service agents with the ability to see the customer problem, using its smartphone as a remote viewer, and guide them to its resolution
  • Helping customer to install its equipment remotely, avoiding an on-site visit
  • Providing field technicians remote expertise and guidance
https://sightcall.com/