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Intelligent Visual Support

TechSee is the market leader in Augmented Visual Support. They simplify the complexity of remote assistance by leveraging mobile visual technologies and AI to bridge the physical gap between the contact center and the customer environment. So TECH can SEE what the customer see, and SHOW them what to do.

TechSee use machine vision, AI , Big Data and augmented reality powered by smart phones to allow CSRs or Self-Service Apps to quickly understand the customer environment, and visually guide the customer through diagnosis and resolution.

References
KPIs
  • Technicians dispatch rate
  • Average Handling Time
  • First Call Resolution
  • NPS Customer Experience
Use cases
  • TechSee for Call Center: Fast, effective problem diagnosis and resolution between the Tech Support Agents and the Customers
  • TechSee Field Services: Real time visual communication to and from the field
https://techsee.me/